Shipping & Return

Yes, we ship internationally. Shipping charges will be applied upon checkout. We conduct discounts and promotions throughout the year, so stay tuned for special offers.

Except for custom orders, wholesale orders can be guaranteed to be delivered within 1-2 weeks if items are in stock

Personalized (custom) orders take at least 8 weeks to create and deliver because they are made-to-order.

Defective/Damaged products: 

Simply notify us within the item's limited lifespan (not valid for misuse or regular wear and tear) if there is a problem due to workmanship, and we will issue a return authorization and give a mailing label at no cost to you.

Domestic Customers: 

Any item in new/unused condition and in its original packing can be returned within 15 days of delivery

Any item in new/unused condition in its original packaging can be returned within 15 days of receipt

Shipping & delivery charges are non-refundable

There will be a 15% restocking fee applied to all returned items

Shipping costs will be deducted from the cost of the returned items

We currently do not accept in-store pick up.

Except for custom orders, wholesale orders can be guaranteed to be delivered within 1-2 week if in stock

Personalized(custom) orders take at lease 8 weeks to create and delivery because they are made-to-order.

Defects: Simply notify us within the item's limited lifespan (not valid for misuse or regular wear and tear) if there is a problem due to workmanship, and we will issue a return authorization and give a mailing label at no cost to you.

Customers from USA: Any item in new/unused condition and in its original packing can be returned. Within 30 days of delivery, returns are permitted.

1. Our shipping and delivery charges are non-refundable.

2. There will be 15% restocking fee applies to returned items

3. Customers are responsible for shipping costs of the returned items. VIEW MORE

International Customers: Unfortunately, we are not able to accept returns at this time for international orders.

You are free to cancel or modify your order within 24 hours after the order was placed.

Product

Dining Table Legs: 24'' (W) x 28'' (H)

Coffee Table (bench) Legs: 12''(W) x 16''(H)

Side Table (console table) Legs: 8.5''(W) x 31''(H)

Yes, we can do custom powder coating finishing. The MOQ (minimum order quantity) is 50 units

Yes, we are open to doing custom sizes The MOQ (minimum order quantity) is 50 units

Customer support

info@neosilvan.com